TERMS & CONDITIONS

© 2010 - 2011 BY MRS. JOHN L. STRONG, LLC.  ALL CONTENT, PHOTOS, IMAGES AND TEXT ARE THE PROPERTY OF MRS. JOHN L. STRONG, LLC UNLESS OTHERWISE CREDITED. NOTHING MAY BE COPIED, ALTERED, OR REUSED IN ANY WAY WITHOUT PRIOR WRITTEN CONSENT FROM MRS. JOHN L. STRONG, LLC.

Shipping Policy
mrsstrong.com offers shipping via Federal Express (FedEx).  Please note that we cannot deliver to P.O. Boxes.  Shipping rates are calculated and displayed after you have added items to your bag and filled out the shipping address information.  We only ship product purchased through our website to the United States and Canada.  Please call us at 212-838-3775 should you wish to purchase product to be shipped outside of the United States and Canada. 

SERVICE DELIVERY TIME
Ground: 5-7 Business Days
2-Day Air: 2 Business Days
Overnight: Next Day Delivery
 
*  Please note that shipping times only refers to delivery time and does not account for the time needed to process and prepare an order.  Most orders are shipped from our location within one business day, although some orders may need additional processing time. 

Return Policy
mrsstrong.com will accept items for refund, exchange or credit within 30 days of purchase.  Items must be returned in new and resalable condition.  All returns will be subject to shipping charges and original shipping charges will not be refunded.  You will be notified via email once your return has been processed.

To return or exchange an item, please bring in person or send items, along with receipt and reason for return to the following address:

 Mrs. John L. Strong
 Attn:  Internet Returns
 699 Madison Ave., 5th Floor
 New York, NY  10065
 Tel:  212-838-3775

Mrs. John L. Strong, LLC is not responsible for items damaged or lost in transit and we suggest you return your items using an insured courier for your own protection.


Privacy Policy
Mrs. John L. Strong, LLC shares your concerns about the protection of your personal information online.  This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.mrsstrong.com.  By using this site, you agree to the collection and use of information as set forth in this Policy.  If you do not agree to this Policy, please do not use the site.  We may update this Policy from time to time at our sole discretion and the most recent version shall be immediately posted on this page.

We will not sell to, share or trade any of your information with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in our fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by contacting us at info@mrsstrong.com with "REMOVE" as the subject header.

Mrs. John L. Strong, LLC uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

Security Policy
All order information sent to mrsstrong.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.


 
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